Frequently Asked Questions - Mesken

Are you an interior designer? Get in touch at hello@meskenhome.com to learn about our exclusive trade benefits.

Frequently Asked Questions

Measurement, installation and design advice

Do you offer measurement and installation services?

We offer measurement and installations services in the NYC area. Get in touch at hello@meskenhome.com for details. If you'd like help with these services but don't live in New York, let us know and we'd be happy to help you find a provider. Please note our user-friendly guides make it super easy to handle measurement and installation on your own. 

Do you offer design advice?

Absolutely! Feel free to send any questions and  photos of your space to hello@meskenhome.com and we will be glad to share our recommendation.

Curtains

Which curtain hanging styles do you offer?

We currently offer ring top, rod pocket, grommet and pleated curtains. 

If you’d like us to add another style, let us know at hello@meskenhome.com  

Do you offer free sample swatches?

Yes! You can order up to 5 swatches for free, including free shipping, on our website. Simply select a curtain, choose a color and click "Order Free Swatch". If you’d like additional swatches, please get in touch with us at hello@meskenhome.com  

Do you sell hardware (rods, rings, etc.)?

Not just yet but coming soon!

How do I hang ring top and pleated curtains?

Ring top and pleated curtains have a strip sewn on the back where you can clip on standard curtain rings. We recommend using a minimum of 7 rings per 50 inches of width.

How wide are the pockets in your rod pocket curtains?

3 inches. If you'd like a different width, let us know at hello@meskenhome.com as soon as you place your order.

Shades

What type of shades do you offer?

We currently offer regular roller shades, 100% blackout shades, solar screens and zebra shades. Roman shades are not available on the website yet but we can make roman shades with any of our curtain fabrics. Get in touch at hello@meskenhome.com for details.

Solar screens are semi-transparent shades which provide privacy while letting in more light into the room. Zebra shades are made up of a double layer of alternating solid and transparent strips. The level of light passing through varies as you move the shade up and down. Check out the video posted with our Marais or Galata products to see them in action.

Do you offer free sample swatches?

Yes! You can order up to 5 swatches for free, with free shipping, on our website. Simply select a shade, choose a color and click "Order Free Swatch". If you’d like additional swatches, please get in touch with us at hello@meskenhome.com

Do you make roman shades?

Yes! Roman shades are not available on the website yet but we can make roman shades with any of our curtain fabrics. Get in touch at hello@meskenhome.com for details.

How do I install your shades?

Our shades are super easy to install, inside or above your window frame. We'll ship your order with all the necessary hardware and instructions. All you need is a drill and it takes two screws per shade to get them up! 

Do you make motorized shades?

Yes! You can add a motor to your shade in the "Control Customization" section after you select your fabric, color and enter your measurements.

Are your shades child-safe?

All of our shades ship with child safety cleats which you can use to wrap the extra cord.

Delivery and returns

How long will my order take to arrive?

All custom curtains and shades orders except grommet curtains will ship from our New York headquarters in 10 business days or less. Grommet curtains may take an additional 2-3 days to ship.

We ship all curtains and shades via UPS (1-2 business days). Free samples ship for free with USPS Priority Mail (2-3 business days).

Do you accept returns?

Because each Mesken order is custom-made to your specifications, we’re not able to accept returns. Of course, if there are any issues with fit or your curtain or shade arrives damaged, we'll replace it free of charge, including free shipping both ways. 

To help ensure you're getting the perfect fabric and color for your space, you can order up to 5 free swatches (and if you need more, just let us know). If you find you don't love your curtain or shade after receiving it, we'll cover return shipping and offer 50% off + free shipping for a replacement. 

Pricing

How can your prices be so much lower than other brands?

We started Mesken with the specific goal of making high-quality custom curtains and shades as affordable as possible. We’ve built a super efficient supply chain and also avoided costs many other brands face like the expensive overhead of  showrooms. We only offer a carefully curated selection of fabrics, which means we don't have high inventory costs. 

What does “starting price” refer to?

Each of our products has a listed starting price which is based on a 40x110 inch curtain (40x80 for shades). Your final price will depend on your measurements and customization options.  

Other

Do you have a trade program?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you do bulk orders?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you work with businesses?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you sell fabric by the yard?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Where are your products made?

Mesken is based in New York City, with manufacturing operations in Istanbul, Turkey—a country with a rich history of premium home textiles products and expert craftsmanship. Our team in Istanbul has generations of experience making the highest-quality, custom-tailored home products. We’re proud to support these talented craftsmen and women while also giving our customers here in the US a better alternative.  

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