Frequently Asked Questions - Mesken

Frequently Asked Questions

Measurement, installation and design advice

Do you offer measurement and installation services?

If you live in New York City or San Francisco, yes we do! Reach out to us at hello@meskenhome.com for details.

We have something in the works for all other locations as well - stay tuned by subscribing to our mailing list.


Please also note our user-friendly guides make it super easy to handle measurement and installation on your own:

Measuring for curtains

Measuring for shades or roman shades

Do you offer design advice?

Absolutely! Feel free to send any questions and  photos of your space to hello@meskenhome.com and we will be glad to share our recommendation.

Curtains

Which curtain hanging styles do you offer?

We currently offer ring top, rod pocket, grommet, pleated and ripplefold curtains . 

If you’d like us to add another style, let us know at hello@meskenhome.com  

Do you offer free sample swatches?

Yes! You can use our Swatches page to order up to 5 swatches for free. You can also order swatches as you're browsing through our curtains: Simply select a fabric, choose a color and click "Order Free Swatch". If you’d like additional swatches, please get in touch with us at hello@meskenhome.com  

What are the maximum dimensions of your curtains?

We can make your curtains as big as you want them! Seriously.

However, if your curtains are both wider and longer than 108" we'll need to use two fabric bolts, which means there'll be a vertical seam down the middle of your curtains. Shoot us a note at hello@meskenhome.com if you have any questions!

How do I hang ring top and pleated curtains?

Ring top and pleated curtains have a buckram tape with two horizontal strips sewn on the back. You can use the strips to clip on your rings, or the tape itself to attach the drapery pins. Our measurements assume that you'll use the bottom strip for rings and the midpoint of the tape for pins but you can change that around if you want to create a puddle or hang your curtains an inch or so higher.


We recommend using a minimum of 7 rings per 50 inches of width. If you're using pins, attach one every 5 inches or so.

How wide are the pockets in your rod pocket curtains?

3 inches. If you'd like a different width, let us know at hello@meskenhome.com as soon as you place your order.

Why do pleated curtains use a lot of fabric?

Pleated curtains come with a minimum built-in fullness of 2x (2.5x for 3-pinch pleats) as the fabric is pinched and sewn together every few inches.

What is the difference between ripplefold and ring top styles?

Ripplefold curtains -also known as S-pleat curtains- use a snap-on tape to give your curtains a uniform wavelike shape. The track for your curtains will also have a built-in mechanism to move your curtain panels. 

Can I use a liner with my sheer curtains?

We generally recommend not to. Sheer curtains are made from a semi-transparent fabric and is meant to give you some privacy while still allowing the sunlight. With a sheer-liner combination, the liner becomes visible and the visual texture of the sheer fabric is lost.

Shades

What type of shades do you offer?

We currently offer regular roller shades, 100% blackout shades, solar screens, zebra shades and roman shades. Roman shades are different from the rest as they are made with our curtain fabrics.

Solar screens are semi-transparent shades which provide privacy while letting in more light into the room. Zebra shades are made up of a double layer of alternating solid and transparent strips. The level of light passing through varies as you move the shade up and down. Check out the video posted with our Marais or Galata products to see them in action.

Do you offer free sample swatches?

Yes! You can use our Swatches page to order up to 5 swatches for free. You can also order swatches as you're browsing through our shades: Simply select a fabric, choose a color and click "Order Free Swatch". If you’d like additional swatches, please get in touch with us at hello@meskenhome.com.  

How do I install your shades?

Our shades are super easy to install, inside or above your window frame. We'll ship your order with all the necessary hardware and instructions. All you need is a drill and it takes a couple of screws per shade to get them up! 

Will blackout shades make my room totally dark?

More like %99.99 :) Because of the mechanism the shades use, the actual fabric will be ~0.5 inches narrower than where you hung the shade. You can always put a blackout tape on the edges of your window to make it 100%.

Alternatively, if you want your shade to fully cover the window, you can always go with a roman shade where the fabric is actually flush with the headrail.

What is the maximum width of your shades?

Our shades can go up to 104" in width due to shipping constraints. However, in some cases we can go a little above that number. Shoot us a note at hello@meskenhome.com if you have any questions!

Do you make motorized shades?

Yes! You can add a motor to your shade in the "Control Customization" section after you select your fabric, color and enter your measurements.

Are your shades child-safe?

All of our shades ship with child safety cleats which you can use to wrap the extra cord.

Roman Shades

What type of shades do you offer?

Our roman shades currently come in four styles: Cascade, Aventura, Flat and Relaxed. 

If you have a different style in mind, send us an email at hello@meskenhome.com and we'll do our best to accommodate it! 

How are your roman shades different than your shades?

Even though they're both "shades", our roman shades have two distinguishing features: We use our curtain fabrics, and the rolling mechanism is a different one. 

Do you offer free sample swatches?

Yes! You can use our Swatches page to order up to 5 swatches for free. You can also order swatches as you're browsing through our roman shades: Simply select a fabric, choose a color and click "Order Free Swatch". If you’d like additional swatches, please get in touch with us at hello@meskenhome.com  

Can I add liners to my roman shades?

We use the same liners for our curtains as well as our roman shades with one difference: Since the thermal liner is a thicker liner because of its insulating properties, it might not be a great fit for your roman shades.  

Will a blackout roman shade make my room totally dark?

Yes! The roman shade mechanism is different from the shades as the fabric is as long as the mechanism itself and the casing is even narrower. So there will be a minimal gap if any between the window frame and your roman shade.

What is the maximum width of your roman shades?

Our roman shades can go up to 104" in width due to shipping constraints. However, in some cases we can go a little above that number. Shoot us a note at hello@meskenhome.com if you have any questions!

Do you make motorized roman shades?

Yes! You can add a motor to your shade in the "Control Customization" section after you select your fabric, color and enter your measurements.

Keep in mind that motorized roman shades need more window depth than manual roman shades.

Hardware

What type of hardware do you offer?

We sell Kirsch brand curtain rods, tracks and accessories. 

Delivery and returns

How long will my order take to arrive?

All custom curtains and shades orders except grommet curtains and thermal liners will ship from our New York headquarters in 10 business days or less. Grommet curtains and thermal liners may take an additional 2-3 days to ship.

We ship all curtains and shades either via UPS or USPS. Free samples ship for free with USPS Priority Mail (2-3 business days).

Do you accept returns?

We know measuring for your own window treatments can be just a little bit stress-inducing. That's why we offer a simple, no-hassle return and exchange policy. Here is what that means: 

* If there is anything at all wrong with your order, we will remake it on a priority basis and replace it at no cost. 

* If you make a measurement mistake, we will still remake your order at no cost! 

* If you find that you simply don't like what you ordered, we'll offer you 50% off and free shipping for a replacement. Keep in mind you can order 5 free fabric swatches. If you need more swatches before making up your mind, just let us know.  

Pricing

How can your prices be so much lower than other brands?

We started Mesken with the specific goal of making high-quality custom curtains and shades as affordable as possible. We’ve built a super efficient supply chain and also avoided costs many other brands face like the expensive overhead of  showrooms. We only offer a carefully curated selection of fabrics, which means we don't have high inventory costs. 

What does “starting price” refer to?

Each of our products has a listed starting price which is based on a 40x80 inch curtain (30x60 for shades). Your final price will depend on your measurements and customization options.  

Other

Do you have a trade program?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you do bulk orders?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you work with businesses?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Do you sell fabric by the yard?

Yes! Get in touch with us at hello@meskenhome.com to find out more.

Where are your products made?

Mesken is based in New York City, with manufacturing operations in Istanbul, Turkey—a country with a rich history of premium home textiles products and expert craftsmanship. Our team in Istanbul has generations of experience making the highest-quality, custom-tailored home products. We’re proud to support these talented craftsmen and women while also giving our customers here in the US a better alternative.  

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